ABOUT THE PROGRAM
Gain an introduction to customer service essentials and effective communication skills. Explore local job opportunities in the field, perfect your resume, and refine application and interview skills. Complete both classes to earn a Certificate of Completion.
FALL 2026 SCHEDULE
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CRN
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COURSE ID
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COURSE NAME
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DATES
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DAY(S)
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TIME
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LOCATION
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INSTRUCTOR
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25247
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COS A001N
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Intro to Customer Service
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October 19 - November 9
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Mon/Wed
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6:00pm - 7:25pm
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Live Online
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Rich Estes
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SPRING 2027 SCHEDULE
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CRN
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COURSE ID
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COURSE NAME
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DATES
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DAY(S)
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TIME
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LOCATION
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INSTRUCTOR
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44633
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COS A001N
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Intro to Customer Service
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January 30 - February 26
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Mon/Wed
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6:00pm - 7:30pm
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Live Online
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Rich Estes
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41389
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COS A001N
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Intro to Customer Service
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April 5 - April 28
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Mon/Wed
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11:10am - 12:25pm
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Lewis Center 212
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Sibley Sabori
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41390
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COS A002N
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Customer Service & Retail Employment
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May 3 - May 26
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Mon/Wed
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11:10am - 12:25pm
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Lewis Center 212
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Sibley Sabori
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Note: Every effort has been made to ensure the accuracy of this information, however, we encourage students to review the Online Class Schedule for the most updated information.
COS A001N - Introduction to Customer Service
- Learn and practice effective communication and customer service skills
- Explain techniques and strategies to build relationships with customers
- Review different types of customer service and soft skills
- Role-play appropriate techniques for dealing with challenging customers
COS A002N - Customer Service & Retail Employment Opportunities
- Explore different companies and positions in the retail industry
- Identify main duties and responsibilities of different jobs
- Prepare a job application and practice interviewing
CERTIFICATE INFORMATION & COURSE DESCRIPTIONS
Students who successfully pass all classes in a program earn a Certificate of Completion. Visit the online Course Catalog for certificate requirements and course descriptions.
INSTRUCTOR CONTACT INFORMATION
Sibley Sabori
Email: ssabori@occ.cccd.edu
READY TO GET STARTED?
Find everything you need to get started on our Enrollment Information page, including how to apply, how to register, and what to expect next.
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