FREE CAREER TRAINING
EARN A CERTIFICATE IN 8 WEEKS!
Prepare for a career and earn a certificate in only 8 weeks this semester! This short-term training provides an introduction and exploration of entry-level jobs in the chosen industry and prepares individuals for employment in this field. Students can choose to learn about careers in the retail and/or hospitality and tourism industry.
SPRING/INTERSESSION 2024
Customer Service for the Retail Industry - Certificate of Completion
|
Course # |
Course Name |
CRN |
Dates |
Days |
Time |
Instructor |
Location |
|---|---|---|---|---|---|---|---|
|
COS A001N |
Introduction to Customer Service |
41389 |
4/5 - 4/26 |
Friday |
9 am - 12 pm |
Sibley Sabori |
CS&D 102 |
|
COS A002N |
Customer Service & Retail Employment Opportunities |
41390 |
5/3 - 5/24 |
Friday |
9 - 11:50 am |
Sibley Sabori | CS&D 102 |
COS A001N - Introduction to Customer Service
- Learn and practice effective communication and customer service skills
- Explain techniques and strategies to build relationships with customers
- Review different types of customer service and soft skills
- Role-play appropriate techniques for dealing with challenging customers
COS A002N - Customer Service & Retail Employment Opportunities
- Explore different companies and positions in the retail industry
- Identify main duties and responsibilities of different jobs
- Prepare a job application and practice interviewing
*Students who successfully pass all classes in a program earn a Certificate of Completion. Please confirm certificate requirements in the OCC Course Catalog.
INSTRUCTOR CONTACT INFORMATION:
Sibley Sabori
Email: ssabori@occ.cccd.edu
@occadulteducation