FREE CAREER TRAINING

EARN A CERTIFICATE IN 8 WEEKS!

Prepare for a career and earn a certificate in only 8 weeks this semester! This short-term training provides an introduction and exploration of entry-level jobs in the chosen industry and prepares individuals for employment in this field. Students can choose to learn about careers in the retail and/or hospitality and tourism industry. 

Store salesperson helping a customer

SPRING 2023 SCHEDULE

 

Customer Service for the Retail Industry - Certificate of Completion

Course #

Course Name

CRN

Dates

Days

Time

Instructor

Location

COS A001N

Introduction to Customer Service

42570

4/7 - 4/28

Friday

9 am - 12 pm

Sibley Sabori

CSD 102

COS A002N

Customer Service & Retail Employment Opportunities

42571

5/5 - 5/26

Friday

9 am - 12 pm

Sibley Sabori CSD 102

 

Hospitality & Tourism - Certificate of Completion  

Course #

Course Name

CRN

Dates

Days

Time

Instructor

Location

COS A001N

Introduction to Customer Service

48400

4/3 - 4/26

Mon/Wed

5:30 - 6:45 pm

Sheila Dufresne

Live Online**

HTT A003N

Careers in Hospitality & Tourism

48401

5/1 - 5/24

Mon/Wed

5:30 - 6:45 pm

Sheila Dufresne Live Online**

 

**Live Online Classes - Classes listed as "live online" will meet at the scheduled times via Zoom. Students are expected to attend and participate in class during the times listed. Students need a computer, laptop or tablet to complete class requirements. Students can find their class Zoom link by logging in to Canvas. Chromebook laptops may be available to check-out from the Adult Education Office. Contact the office for more information.

ABOUT THE CLASSES

COS A001N - Introduction to Customer Service

  • Learn and practice effective communication and customer service skills
  • Explain techniques and strategies to build relationships with customers
  • Review different types of customer service and soft skills
  • Role-play appropriate techniques for dealing with challenging customers 

COS A002N - Customer Service & Retail Employment Opportunities

  • Explore different companies and positions in the retail industry
  • Identify main duties and responsibilities of different jobs
  • Prepare a job application and practice interviewing 

HTT A003N - Careers in Hospitality & Tourism

  • Explore different careers in the hospitality and tourism industry
  • Identify main duties and responsibilities of different jobs
  • Review employability skills that are most useful in the field 

*Students who successfully pass all classes in a program earn a Certificate of Completion. Please confirm certificate requirements in the OCC Course Catalog.

 

INSTRUCTOR CONTACT INFORMATION: 

Sibley Sabori
Email: ssabori@occ.cccd.edu

Instructor Sibley Sabori pictured with a student. 

 

CONTACT US

Adult Education Office
Phone/Text: (714) 432-6897
Email:  adulteducation@occ.cccd.edu

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