FREE CAREER TRAINING
EARN A CERTIFICATE IN 8 WEEKS!
Prepare for a career and earn a certificate in only 8 weeks this semester! This short-term training provides an introduction and exploration of entry-level jobs in the chosen industry and prepares individuals for employment in this field. Students can choose to learn about careers in the retail and/or hospitality and tourism industry.
SPRING 2023 SCHEDULE
Customer Service for the Retail Industry - Certificate of Completion
|
Course # |
Course Name |
CRN |
Dates |
Days |
Time |
Instructor |
Location |
|---|---|---|---|---|---|---|---|
|
COS A001N |
Introduction to Customer Service |
42570 |
4/7 - 4/28 |
Friday |
9 am - 12 pm |
Sibley Sabori |
CSD 102 |
|
COS A002N |
Customer Service & Retail Employment Opportunities |
42571 |
5/5 - 5/26 |
Friday |
9 am - 12 pm |
Sibley Sabori | CSD 102 |
Hospitality & Tourism - Certificate of Completion
|
Course # |
Course Name |
CRN |
Dates |
Days |
Time |
Instructor |
Location |
|---|---|---|---|---|---|---|---|
|
COS A001N |
Introduction to Customer Service |
48400 |
4/3 - 4/26 |
Mon/Wed |
5:30 - 6:45 pm |
Sheila Dufresne |
Live Online** |
|
HTT A003N |
Careers in Hospitality & Tourism |
48401 |
5/1 - 5/24 |
Mon/Wed |
5:30 - 6:45 pm |
Sheila Dufresne | Live Online** |
**Live Online Classes - Classes listed as "live online" will meet at the scheduled times via Zoom. Students are expected to attend and participate in class during the times listed. Students need a computer, laptop or tablet to complete class requirements. Students can find their class Zoom link by logging in to Canvas. Chromebook laptops may be available to check-out from the Adult Education Office. Contact the office for more information.
COS A001N - Introduction to Customer Service
- Learn and practice effective communication and customer service skills
- Explain techniques and strategies to build relationships with customers
- Review different types of customer service and soft skills
- Role-play appropriate techniques for dealing with challenging customers
COS A002N - Customer Service & Retail Employment Opportunities
- Explore different companies and positions in the retail industry
- Identify main duties and responsibilities of different jobs
- Prepare a job application and practice interviewing
HTT A003N - Careers in Hospitality & Tourism
- Explore different careers in the hospitality and tourism industry
- Identify main duties and responsibilities of different jobs
- Review employability skills that are most useful in the field
*Students who successfully pass all classes in a program earn a Certificate of Completion. Please confirm certificate requirements in the OCC Course Catalog.
INSTRUCTOR CONTACT INFORMATION:
Sibley Sabori
Email: ssabori@occ.cccd.edu
