ABOUT THE PROGRAM

Store salesperson helping a customer

Gain an introduction to customer service essentials and effective communication skills. Explore local job opportunities in the field, perfect your resume, and refine application and interview skills. Complete both classes to earn a Certificate of Completion.

FALL 2024 SCHEDULE

Course #

Course Name

CRN

Dates

Days

Time

Location

COS A001N

Introduction to Customer Service

22684

September 6 - September 27

Friday

9:00 - 12:00 pm

CS&D 102

COS A002N

Customer Service & Retail Employment Opportunities

22685

October 4 - October 25

Friday

9:00 - 12:00 pm

CS&D 102

ABOUT THE CLASSES

COS A001N - Introduction to Customer Service

  • Learn and practice effective communication and customer service skills
  • Explain techniques and strategies to build relationships with customers
  • Review different types of customer service and soft skills
  • Role-play appropriate techniques for dealing with challenging customers 

COS A002N - Customer Service & Retail Employment Opportunities

  • Explore different companies and positions in the retail industry
  • Identify main duties and responsibilities of different jobs
  • Prepare a job application and practice interviewing 

*Students who successfully pass all classes in a program earn a Certificate of Completion. Please confirm certificate requirements in the OCC Course Catalog.

 

INSTRUCTOR CONTACT INFORMATION: 

Sibley Sabori
Email: ssabori@occ.cccd.edu

Instructor Sibley Sabori pictured with a student. 

 

CONTACT US

Adult Education Office
Phone: (714) 432-6897

Email: adulteducation@occ.cccd.edu

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