FAQ

Hub Policies

• How do I check in?
  When you enter the Hub, we'll greet you at the front desk and inquire about the reason for your visit. We'll ask that you complete our check-in form and/or determine what resources would best benefit you. You will need to be a current student to receive Hub services. 
• Do I need to provide a Student ID to access the Hub?
  Yes! You will need to provide your student ID number when you check-in at the front desk to access our services. If you don't yet have your student ID card, we will take another photo ID (like state-issued driver's license or ID) to check you in.
• Do I need an appointment to receive services from the Hub?
  You do not need to make an appointment! Just check-in at the front desk and take a seat. We help students on a first come, first served basis.
• I heard you help with forms, applications and registration. Will you complete and submit them for me?
  Although we will not physically fill out any forms/applications for you, we can offer guidance and advice as you navigate certain forms. Our goal is to help you learn to navigate these on your own. Trust us, these skills come in handy!
• Can I check out a Google Chromebook?
  The Hub provides Google Chromebooks for all students who request a device. To ensure that we have inventory to assist all students, they can only be used inside The Hub. To check out Chromebooks to take home and off-campus, we recommend students reach out to the Library's Technology Loan Program.  
• May I request to see a specific Peer Mentor or lead?
  We're glad that you're building relationships on campus! Yes, you can certainly make requests like these, and we'll do our best to honor them. However, due to scheduling, availability, and other factors, your preferred Hubster may be unavailable. Rest assured that we will have another Peer Mentor or Success Coach available to help you. All of our staff are extraordinary individuals who are ready to help.
• Can anyone use the Hub to study, or do I have to be receiving help?

  The Hub does not offer a study space. However, there are other great places you can study on campus such as, but are not limited to: 

  • The Library
  • Mathematics Business and Computing Center (MBCC)
  • The Student Union
  • The Planetarium
  • The Horticulture Center